Complete cancellation policy for the Sentiendo Mariposas beauty center
Introduction:
Sentiendo Mariposas is committed to providing high-quality service to our clients. To ensure that both our clients and our team can enjoy valuable and productive time, a clear and fair cancellation policy is essential.
Cancellation Policy:
1. Cancellations with notice:
- More than 24 hours in advance:The appointment can be rescheduled at no cost.
- Between 12 and 24 hours in advance:25% of the service price will be charged at the next appointment.
- Less than 12 hours in advance:50% of the service price will be charged at the next appointment.
2. Failure to show up for the appointment (no-show):
- 100% of the service price will be charged.
- In the case of bonuses or packages, one session will be discounted.
3. Exceptions:
- In case of illness or emergency, the appointment may be cancelled free of charge with due justification (medical certificate, etc.).
- Feeling Butterflies reserves the right to cancel or reschedule appointments due to force majeure, such as adverse weather conditions or technical issues.
4. Cancellation notice:
- Cancellations can be made by phone, email, WhatsApp, or in person.
- A cancellation confirmation email or message will be sent to all customers.
5. Refund Policy:
- Cancellation fees may be refunded if cancellation is made more than 24 hours in advance.
- No-show fees will not be refunded.
6. Contact information:
- Phone: +34 947 101 151
- Email: info@sintiendomariposas.com
- WhatsApp: +34 629 675 584
7. Additional considerations:
- Clients are requested to be punctual for their appointments.
- A 10-minute courtesy break will be provided after the scheduled time. In the event of further delay or absence, the appointment may be canceled.
- Feeling Butterflies strives to be flexible and understanding of its clients' needs. However, it is important that appointments be canceled with sufficient notice so that we can provide the best possible service to all of our clients.
8. Message to customers:
“When you book an appointment, you miss out on serving other clients, which means unrecoverable time and financial hardship for everyone.
¡Agradecemos, por tanto, tu colaboración!.”
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